On the runway, models elevate the value of clothes. On MakinaRocks’ enterprise AI platform, Runway, AI models elevate the value of enterprise data. At the core of this transformation is the Runway Delta team—a group of experts dedicated to delivering the full value of Runway to customers. As the frontline champions of our AI platform, they ensure Runway is more than a product but a tailored solution to solve unique business challenges.

This cross-functional team bridges the gap between technical implementation and real-world application. By deploying and customizing Runway, they empower businesses to embed AI capabilities and unlock the full potential of their enterprise resources. Let’s take a closer look at the team and the incredible work they do.

Please tell us briefly about your team

Daesung Kim, Team Lead, Runway Delta team

Our team focuses on three key areas to deliver value. First, we deploy and customize Runway, tailoring the platform to address each customer’s unique challenges and deliver meaningful results. Strong communication is also vital. By understanding customer needs, gathering feedback, and delivering timely solutions, we ensure our work aligns with their goals.

We also support customers in fully adopting Runway through installation and training. This enables them to solve problems effectively and internalize AI capabilities for long-term success. Every customer faces distinct challenges, and we adapt to their specific needs to help them achieve their objectives. At the same time, insights from the field guide us in refining and improving Runway, ensuring it continues to deliver even greater value.

Meet the cross-functional team behind Runway Delta

Runway Delta team members (clockwise from right): Gyuseon Han, Won Jang, Jaehyeok Han, Hyodong Choi, Jayden Lee, and Donghwan Won.

The Runway Delta team consists of seven members, each playing a crucial role in delivering the value of Runway to our customers. Their roles include Product Manager, Solution Engineer, and Product Technical Trainer. Here’s what each role entails:

Product Manager (PM): Oversees stable deployment of Runway and drives product improvements based on customer feedback. PMs engage directly with customers to analyze requirements, propose solutions, and address business challenges.

Solution Engineer (SE): Installs and verifies Runway for smooth operation at the customer’s site. SEs bring expertise in infrastructure, DevOps, and technical systems to handle deployments seamlessly.

Product Technical Trainer: Designs and delivers training sessions to help customers understand and maximize Runway’s features. This role requires strong organizational skills and attention to detail.

What makes a successful Runway Delta team member? 

First and foremost, you need to enjoy working with customers. The Runway Delta team thrives on building strong relationships, making rapport-building skills essential. From the first meeting to the successful use of our product, connecting with customers ensures the job is both impactful and rewarding. 

Another key skill is understanding and bridging gaps. Customers and team members often perceive challenges differently. That’s where the Runway Delta team shines—identifying customer needs, crafting scenarios, and demonstrating how our product effectively solves specific challenges. 

Equally important is the ability to generalize specific requirements. Each customer has unique needs, but distilling these into generalized solutions allows us to serve a broader range of clients. Strong documentation skills are also critical. Well-organized deliverables at the end of each project ensure transparency and continuity while contributing to a growing knowledge base for the team. 

How are these skills applied at work? Do you have a most memorable project? 

We recently worked on a project with the Korea Insurance Development Institute, where we built an AI system using Runway to identify and manage automobile accident photo information. As part of the project, we also replaced their existing AI platform and customized Runway to better suit their needs. 

At the end of the project, the client praised both Runway’s capabilities and Gyuseon’s leadership in managing the effort. Sharing that feedback with the entire company was a proud moment—not just for the Runway Delta team, but for everyone at MakinaRocks. 

Behind the scenes with the Runway Delta team: A look at their work culture

A Runway Delta team meeting where ideas and opinions are shared openly. 

Autonomy with accountability
Team members enjoy autonomy paired with a strong sense of accountability. Everyone is empowered to make decisions, but collaboration is key when challenges arise. Asking for help and working together ensures problems are resolved efficiently, leveraging the team’s collective strengths. 

Team success equals individual success
We believe the success of the team is the success of each individual. When someone faces challenges, teammates step in to support and resolve issues quickly. We also create reusable templates and documentation that enhance productivity and efficiency for future projects. 

Open and horizontal communication
We foster a culture where suggestions are encouraged, and discussions happen openly. Weekly meetings are a space to share project updates, address challenges together, and brainstorm new ideas. This open communication ensures that every team member’s voice is heard and contributes to our collective growth. 

Transparent information sharing
To keep everyone aligned, we use public Slack channels and emails, ensuring no one is left out of the loop. At MakinaRocks, we value the use of shared spaces over private messages to keep communication clear, simple, and accessible. This approach reinforces collaboration and strengthens team-wide transparency.

Can you tell us the top 3 things you like about the Runway Delta team? 

The Delta team is incredibly diverse, with each member bringing unique strengths, personalities, and experiences. We have a mix of MBTIs, ages, careers, and backgrounds, creating a lively and cheerful atmosphere. One memorable moment was when a team member shared their love of flowers, leading to an impromptu flower-shopping trip during a coffee break. These small, spontaneous moments highlight the fun and dynamic nature of our team, which currently consists of six men and one woman. Sometimes, I take on the role of a mentor; other times, I’m a supporter or simply a friend. While there’s so much I could say about what makes this team special, here are three key highlights: 

1. We tackle real-world challenges in manufacturing and industrial settings, using AI to solve complex problems and make a tangible impact. 
2. The team provides hands-on experience in building MLOps platforms, critical for advancing AI technology and applying them effectively. 
3. Our team is proactive, responsible, and driven to solve problems, but also warm, friendly, and fun. It’s this balance that makes working together truly rewarding.

On the flip side, what’s one of the challenges of being part of the Runway Delta team? 

As a team that frequently interacts with customers, we travel often. Some destinations are farther than expected, and meeting new clients in unfamiliar places can sometimes be challenging. But instead of seeing travel as a stressor, we’ve turned it into a chance for fun—what we call “restaurant hopping.” 

Rather than dwelling on the difficulties of being on the road, we get excited about trying local food, turning each trip into a mini culinary adventure. We even have a dedicated Delta team food channel where we share photos and honest reviews of the restaurants we’ve visited, making travel something to look forward to. 

Next week, we’re heading to Yeongcheon in Gyeongsangbuk-do to meet with the Gyeongbuk Hybrid Technology Institute—and we’re already looking forward to their famous Korean street food and fresh beef tartare.

What are the future plans and goals of the Runway Delta team?

As our customer base grows, managing every case directly is becoming challenging for our limited team. To address this, we’re building partnerships with third parties and creating reusable templates to ensure consistent, high-quality results. We’re also focusing on automation to streamline workflows. Recently, we reduced Runway’s installation verification process from 24 hours to just 0.5 hours—a significant boost in efficiency. These ongoing efforts reflect our commitment to operational excellence. 

Our mission is to help customers fully leverage Runway in their unique environments. From understanding needs to designing solutions, installing the product, and providing tailored training, our Product Managers, Solution Engineers, and Product Technical Trainers work together to deliver a seamless and impactful experience. By fostering collaboration and improving processes, we ensure Runway delivers exceptional value and empowers customers to thrive. 

Driving innovation with the Runway Delta team

A behind-the-scenes shot capturing the relaxed and lively atmosphere of the Runway Delta team. 

Through this glimpse into the Runway Delta team, it’s clear how passionate, positive, and committed they are to understanding customer needs and solving challenges. Their pride in collaborating with clients, applying AI to drive meaningful outcomes, and embracing their responsibilities with enthusiasm is truly inspiring. 

The Runway Delta team is more than a provider of an AI platform—they are true partners, working alongside customers to create tailored solutions that deliver real value. As they continue to grow and innovate with their clients, we look forward to witnessing the meaningful impact they’ll create in the years ahead.